I was so uneasy about our alarm situation, so we contacted three other reputable companies yesterday. They were all pretty comparable when it came to price. We were visited by ADT yesterday after work and after a bit of negotiation, we received a deal that we felt very comfortable with. And I'm sure they have had their share of complaints, but they are a huge company and they service a bunch of our neighbors, so I don't feel as if I'm being "scammed."
Maria was so right in an email she sent me. She said, "Alarm systems are made to make you feel safe." And something about that other company made me feel unsafe. I'm sure it would have kept burglars away, but I had this fear of major billing issues and terrible customer service and being trapped for five whole years. Not to mention the fact that the motion detector they installed was already not working. (I think they pointed it too high.) We walked right into our house yesterday without even tripping the alarm!
I sent out the cancellation this morning, so hopefully it will all be over with soon.